FOR FAMILIES

You don't have to navigate this alone

At BEST DSS, we support families with clear communication, personalised care, and a genuine understanding of what matters most.

Get Support → Speak with our team

We understand how important this decision is

Choosing the right support provider for your loved one is not easy.

You want to feel confident they will be safe, respected, and genuinely cared for — not just supported, but understood.

At BEST DSS, we take the time to learn about each participant's background, preferences, and needs, so support feels familiar, comfortable, and right.

Family support consultation conversation

What families can expect

Clear Communication

We keep you informed every step of the way.

Cultural Respect

We respect your culture, values, and preferences.

Reliable Support

Our team is trained, experienced, and dedicated.

Tailored Services

Support is personalised to meet your family members' needs.

Long-Term Partnership

We're here for the journey, not just the moments.

Working together with families

We believe the best outcomes come from working closely with families and carers. We keep you informed, involved, and supported so you always feel confident in the care being delivered.

Step 1

We listen and understand your situation.

Step 2

We assess needs and care goals together.

Step 3

We match the right support and create a plan.

Step 4

We provide ongoing support and regular updates.

Support that respects your culture

We understand that culture plays an important role in how support should be delivered. Our multilingual, diverse team allows us to provide services that align with your values, preferences, and way of life.

Frequently Asked Questions

1 What services do you provide?
We provide a broad range of NDIS supports including Supported Independent Living, personal care, community participation, daily living assistance, transport, short term and medium term accommodation, hospital discharge support, and specialist support for participants living with acquired brain injury, dementia, cancer, multiple sclerosis, palliative care needs and more.
2 Are you a registered NDIS provider?
Yes, Best Disability Support Services is a registered NDIS provider, including registration for Supported Independent Living under Registration Group 138.
3 Who can access your services?
Our services are available to NDIS participants who are self managed, plan managed or NDIA managed.
4 How do I get started?
Contact our team by phone, email or the website contact form. We will arrange an initial conversation to understand your needs and goals, then work with you to set up the right supports.
5 Can I choose my support worker?
Yes, participant choice and control is central to how we operate. We work with you to match support workers based on your preferences and support needs.
6 Do you have support workers available now?
Yes, we have support workers available and can commence supports quickly, subject to availability and your specific requirements.
7 Do you accept self managed and plan managed participants?
Yes, we accept self managed, plan managed and NDIA managed participants.
8 Do you provide transport support?
Yes, we provide transport assistance to help participants attend appointments, access the community and stay socially connected.
9 Do you offer Supported Independent Living?
Yes, we are a registered SIL provider and offer a range of SIL accommodation options across our service areas.
10 Do you offer respite and short term accommodation?
Yes, we offer short term accommodation and respite supports for participants and their families and carers.
11 Can you help me achieve my NDIS goals?
Yes, our personalised support model is built around your individual goals, focusing on independence, wellbeing and quality of life, in collaboration with you, your family and your support coordinator.
12 Do you provide support for children and adults?
Yes, we support both children and adults across our services.
13 What areas do you service?
We proudly service Victoria (including Melbourne, Geelong, Ballarat, and Bendigo) and Western Australia (including Perth and Kalgoorlie).
14 Can I change or cancel my supports?
Yes, your support schedule is completely flexible and can be modified or paused according to the standard notice terms outlined in your service agreement.
15 Do you provide support on weekends and public holidays?
Yes, our support network operates 24 hours a day, 7 days a week, 365 days a year—including weekends and all public holidays.
16 How do I make a complaint or provide feedback?
You can share feedback or file a complaint confidentially by calling our office line, emailing us directly, or using our secure online website contact forms.
17 What qualifications do your support workers have?
Our workers hold specialized disability qualifications, First Aid/CPR certifications, clear NDIS Worker Screening, and Working with Children Checks, alongside rigorous cultural sensitivity training.
18 Can I switch to your service from another provider?
Yes, switching is completely seamless; our team handles the transition logistics step-by-step so your day-to-day care experiences zero interruptions.

Let’s talk about how we can support your family?

We’re here to answer your questions and help you feel confident in your next step.

Speak with our Team → Refer a Participant →

Send us a message

Opening Hours
Monday - Friday

09:00AM - 05:00PM

Victoria, Australia

info@best-dss.com

03 9967 0115

No pressure. No obligation.
Just a conversation to help you understand your options.

We aim to respond to all enquiries within 24-48 hours

Get In Touch